Shipping Policy

Shipping information · bamae

Last updated: 12 September 2026

1. Shipping Coverage and Availability

We ship to all UK mainland addresses from our Leamington Spa warehouse. Deliveries to the Scottish Highlands and Islands, Northern Ireland, Channel Islands, and Isle of Man may incur additional surcharges and extended delivery times.

All orders require a valid street address. PO Boxes are not supported due to hazardous material shipping restrictions.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are dispatched the same business day. Orders placed after this time or at weekends are processed the next business day.

Custom or special orders may require an additional 1–2 business days.

3. Shipping Methods and Delivery Times

• Standard Ground (2–4 days): Best for non-urgent deliveries across the UK mainland.
• Express (1–2 days): Faster shipping for urgent orders.
• Next-Day (1 day): Available in select areas for orders placed before 2:00 PM.
• Pallet/Freight Shipping: 3–7 days for large or bulk orders.

We work with trusted UK carriers including Royal Mail, DPD, Evri, DHL, UPS, Yodel, and Parcelforce to ensure safe and timely delivery.

4. Shipping Costs and Calculation

Shipping costs depend on weight, size, location, and method. All prices displayed include VAT at 20% and are shown in pounds sterling. Final shipping costs are calculated and displayed at checkout before you complete your order.

Free shipping applies to orders over £300 (standard shipping only, UK mainland addresses).

5. Hazmat and Regulated Shipping

Refrigerants are classified as hazardous materials and are shipped in compliance with UK Health and Safety Executive regulations, the F-Gas Regulation (EU) 517/2014 as retained in UK law, and ADR (Carriage of Dangerous Goods by Road) requirements.

Hazmat fees may apply. These products are limited to ground shipping only and may require additional documentation.

6. Packaging and Product Protection

All products are packaged with reinforced materials to prevent damage during transit. Original manufacturer packaging is preserved whenever possible to ensure product integrity.

7. Order Tracking and Communication

Tracking information is sent via email once your order has been dispatched. Our customer support team is available to assist with any delivery enquiries.

9. Inspection and Damage Claims

Please inspect your package upon delivery. Report any visible damage to the courier and contact us immediately.

Concealed damage must be reported to us within 24 hours of receipt.

12. Returns and Exchanges

We cover return shipping costs for faulty or defective items under warranty. Customer-initiated returns for change of mind require you to arrange and pay for return shipping.

Return authorisation is required before sending any items back. Please contact our customer service team to arrange this.

13. Contact Information